IEA Software, Inc.

What's New @ IEA

Latest information about recent products updates and important company announcements can be found below. Additional technical details related to product releases are available from documentation menu of this website.


Jul 22 2021 - Emerald 6.0.50 released

New flow based service monitoring enables subscriber usage charting by filtering policy such as local and Internet traffic or by protocol such as Web and VoIP.

Other features included with this release:

  • Operators can be required to enter MBR account PIN if one has been designated before they are able to gain access to view or change an MBR. PIN access requirements are managed via group rights.

  • Improvements related to use of tokenized batch processors include ability to review token information within card on file form and options for secure storage of card account numbers allowing for future detokenization as necessary.

  • Transaction toggle when upgrading from version 5 to reduce log storage requirements during conversion process.

  • Reverse proxies can now be configured by address range in addition to single address.

  • When emailing single invoice or statement from MBR invoices and statements menu attachment filename includes unique invoice and statement numbers.

For complete list of new features and bug fixes please visit documentation area of our website.

May 20 2021 - Emerald 6.0.49 released

Canned messages can now be stored and later recalled when sending bulk email from support menu of Emerald client. Message storage saves time when sending similar announcements in the future.

While searching inventory item level attributes are optionally able to be displayed within search appearing as additional columns. The added information provides operators with more information relevant to their search.

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 30 2021 - Emerald 6.0.48 released

Emerald managed database failover has been improved with support for multiple read/write datasources, read only connection striping, reduced failover delay and disambiguation between fully unavailable connection groups and connection exhaustion.

This update addresses a problem establishing TLS sessions when TLS 1.2 is enabled that can be used to remotely crash/restart the Emerald web server service.

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 10 2021 - Emerald 6.0.47 released

New features offered with this release include:
  • Default narrow display theme improved to better support operator access from a mobile phone.

  • Aging report provides current aging as of any point in time by entering a date into 'As Of' field. This field is not shown by default and must first be enabled from field visibility location 'Aging Report' / 'Search Forms' / 'As Of'.

  • Billing cycles updated with new features including unaligned cycle type disabling normal proration for day of month service alignment. Additionally periods of time where service was not usable due to nonpayment can be automatically credited by retroactively blocking such periods in the timeline.

  • Billing menu post payments interface enhanced with optional pay confirmation queue, field visibility settings, additional search filtering and ability to direct payment to a specific invoice.

  • Notice type for emailing quick reports from notification system.

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 20 2020 - Emerald 5.0.95 released

This update offers improvements to Emerald platform over the preceding year for version 5 users.

Nov 30 2020 - Emerald 6.0.46 released

Expanded churn reporting with new churn by service category and churn by GL reports, revenue calculations, styling and performance improvements across all churn reports.

Default theme included with Emerald operator interface improved with a slightly modernized version of the classic default. This change applies exclusively to the default theme and has no effect on any custom themes.

Additional features:

  • Large system scalability improvements throughout accounts, billing, support, reporting and inventory areas of Emerald client.
  • Revised unique login checking configuration to enforce unique names by any combination of domain, service type, service category, external system, billing group and MBR subsets.
  • Aging report statement filter to view aging based only upon statements or to include invoices currently unassigned to any statement.
  • Manual and automatic CC re-batch operations now generate replacement transactions instead of resubmitting existing transactions.

For complete list of new features and bug fixes please visit documentation area of our website.

Oct 15 2020 - Emerald 6.0.45 released

New features included with this release:

  • Manually and automatically generated invoice batches are subsequently voidable within batch manager

  • Services and related data can now be moved between MBRs. Also supported is bulk management of pay period and sales person changes for MBRs containing many services

  • A new notice type for past due customer notification based on statement aging

For complete list of new features and bug fixes please visit documentation area of our website.

Sep 10 2020 - Emerald 6.0.44 released

Features and bug fixes included with this release:

  • Service level quantity multiplier available for recurring invoicing with new market tag counting options supporting tiered quantity based pricing

  • Phone number normalizer improved to optionally apply visual separators, provide change preview before saving changes and rewrite mobile numbers to consistent international form for SMS notification

  • Improved reliability and reduced delays operating under low resources and database failover

  • MBR and service custom data fields may now be used as account filter matching conditions

  • API action to programmatically run quick reports and output results

For complete list of new features and bug fixes please visit documentation area of our website.

Aug 10 2020 - Emerald dark theme

New theme for Emerald version 6 offers operators a dark variant of the existing "desk" theme.

Downloads and installation instructions are available from our website:
https://www.iea-software.com/themes#dark

Jul 10 2020 - Emerald 6.0.42 released

New options for secure forwarding of outgoing SMS and Email from Emerald. SMS notification adds SMPP over TCP-TLS. SMTP Email adds SMTPS and option allowing mandatory certificate validation for SMTPS and STARTTLS.

Additional features:

  • Service to tower path profile has been further updated to display service and tower link margins when sufficient data is available. Data is currently sourced from path loss model, tower configuration and RF data associated with inventory assigned services.

  • 'Service level types' moved to 'service tags' and existing role expanded to provide a means of grouping related service types for market tag condition matching. Example goal apply discount to all wireless services. First service tag 'wireless' applied to all wireless service types. Next market tag to apply discount added /w condition requiring 'wireless' service tag.

  • Address level custom data fields can be custom edited by operators when managing address records. Data sourced by automated processes such as geo matching are restricted from manual changes.

  • Improvements to default theme, invoice and statement reports to prevent UI from unintentionally rendering differently on different desktop operating systems.

For complete list of new features and bug fixes please visit documentation area of our website.

Jun 10 2020 - Emerald 6.0.41 released

Service tower path profiling now features path loss prediction from available terrain and tower data. Other improvements to profiling include improved graph display, calculation of tilt angle, doubling of terrain sampling resolution, service antenna height inputs and field visibility options.

More file upload formats incorporated into the inventory receiving interface support upload of any item level data including attributes assigned to the product.

Additional features include:

  • Data consumption charting within customer center and aggregate summary for the billing period is now calculated using a different method to improve reporting accuracy and prevent appearance of discrepancies due to accounting records starting or ending inside or outside reporting window
  • API action to programmatically upload file attachments to MBRs
  • Improvements to status filter when using simple, MBR and service account searches

For complete list of new features and bug fixes please visit documentation area of our website.

May 12 2020 - Emerald 6.0.40 released

Improvements in ETF calculations, invoice proration, HTTP and MIME processing, charting and RADIUS managed dynamic addressing are included with this release.

For complete list of new features and bug fixes please visit documentation area of our website.

Apr 10 2020 - Emerald 6.0.39 released

Features and bug fixes included with this release:
  • Late fees can now be temporarily inactivated
  • Encryption manager feature to globally scan and encrypt any unencrypted sensitive data after an external data import
  • Client certificate authentication from IIS and reverse proxies
  • Change history reporting improved to display user readable reference identifiers and time fields
  • Problems with use of service groups throughout the client interface have been resolved

For complete list of new features and bug fixes please visit documentation area of our website.

Apr 7 2020 - Air Marshal 2.0.56 released

Air Marshal classic 'default' folder login interface has been replaced with an updated HTML5/CSS3 example to accommodate a wider range of device form factors.

Other minor features include TLS 1.3 support for user authentication and local svg content.

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 18 2020 - Emerald 6.0.38 released

New Billing cycle admin option "Reset Expiry" assists operators in quickly managing whether customers are subject to service expiration.

After switching a billing cycles billing mode from renewal to balance forward clicking "Reset Expiry" removes service expiration dates from all recurring services associated with the billing cycle.

Similarly after switching billing mode from balance forward to renewal clicking "Reset Expiry" applies expiration dates to associated recurring services consistent with invoicing and payment history.

Additional features included with this release:

  • Service level custom data fields can now be applied based on service category and billing group criteria
  • New notice type to alert operators once a scheduled task has completed
  • Invoice preview improved with field visibility options and discounting information
  • Improvements to GL reporting including new GL invoiced by billing group and GL payments by group + payment type reporting

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 4 2020 - "aping" utility released

We are pleased to announce availability of a standalone bulk ping sweep utility for Windows and Linux platforms. For more information and downloads: https://www.iea-software.com/aping

Feb 10 2020 - Emerald 6.0.37 released

New features included with this release:

  • Emerald API calls for managing MBR and service level market tags
  • Database menu improved to visually represent noncyclic blocking hierarchies and expanded database information
  • Limits on closing MBRs with inconsistent timelines and new accounting setting limiting number of voids during re-invoicing
  • Tax on tax (piggyback) support for price inclusive taxes

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 16 2019 - Emerald 6.0.36 released

Introducing appointment manager. This feature presents a global resource wide view of organizations upcoming appointment obligations. Operator selection and metrics such as conflicting assignments and distance estimates provide supervisors with feedback to effectively review and allocate work items to staff.

Additional features included with this release:

  • Emerald API calls for obtaining completed RADIUS sessions and managing active sessions
  • File attachments at site and tower levels
  • Expanded incident role related search options
  • Improved browser specific navigation throughout client and admin interfaces

For complete list of new features and bug fixes please visit documentation area of our website.

Oct 10 2019 - Emerald 6.0.35 released

Alternate tablet and desktop optimized themes for Emerald client and administrator interfaces are available for download @ https://www.iea-software.com/themes. For best results we recommend upgrading to Emerald 6.0.35 or later prior to installation.

Additional features included with this release:

  • MBR level attachments menu offers inline preview and view in browser options for files with compatible mime types.
  • Existing payment distributions are now able to be reassigned to different unpaid invoices by following hyperlink in applied amount column of payment detail.
  • Improved advanced account search menu filtering and new search options covering CC/EFT and external system exceptions.
  • Field visibility coverage for customer center billing and usage statistics.

For complete list of new features and bug fixes please visit documentation area of our website.

Aug 20 2019 - Emerald 6.0.34 released

New in this release IP Address Management (IPAM) supporting IPv4, IPv6, numeric sequences and RADIUS dynamic address assignment.

IPAM offers centralized display and management of an organizations address resources. Supported features include automatic organization of subnet hierarchy, data validation and alerts, external data import, utilization statistics and inventory integration. Inventory integration provides for continuous automated allocation of addresses and subnets from IPAM into inventory as necessary to meet demand.

Minor improvements include:

  • Send method options overriding billing group level defaults for printing and emailing of invoices and statements.
  • Tax on tax "piggyback" calculations now supported across tax groups.
  • New options managing CC/EFT auto pay for POS invoices.
  • Warehouse group level inventory stock reorder notifications.

For complete list of new features and bug fixes please visit documentation area of our website.

May 22 2019 - Emerald 5.0.94 released

This update offers improvements to supporting libraries and Emerald platform over the preceding year for version 5 users.

Mar 5 2019 - Emerald 6.0.32 released

Reporting was enhanced with option for automatic HTML to PDF format conversion when emailing invoices and statements. For additional information about this feature please see Reports / Settings within Emerald v6 admin guide.

Other improvements include support for TLS version 1.3 and ability to customize time of day formatting within options menu of Emerald client.

For complete list of new features and bug fixes please visit documentation area of our website.

Jan 28 2019 - Emerald 6.0.31 released

New service monitor operator dashboard widgets offer summarized and detail views of active alerts generated from collected service metrics.

ISAPI compatibility problems have been corrected and improvements implemented to support hosting Emerald from third party web platforms.

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 20 2018 - Air Marshal 2.0.54 released

Air Marshal has been updated with increased ceilings on global bandwidth and concurrent bandwidth limited sessions.

Global limits may now exceed 4gbit/s and support more than 10k concurrent bandwidth managed sessions.

For complete list of new features and bug fixes please visit documentation area of our website.

Nov 10 2018 - Emerald 6.0.29 released

Payment processing is improved with credit card tokenization allowing normal processing of one time and automatic card payments without storage of card account numbers within Emerald. Included are mass tokenization and de-tokenization wizards to facilitate tokenizing existing non-tokenized card data and de-tokenization to reverse process should it become necessary for provider portability.

Minor enhancements also incorporated into this release:

  • Standing purchase orders. MBR level field to configure order reference is hidden by default. Support is easily enabled via Field Visibility / MBR / Edit Forms / Standing PO.
  • Monthly payment history report charting payment activity over time from a variety of perspectives including payment type, average amount, number of payments, credits and dishonored payments and GL based summaries are included.
  • Churn reporting enhanced to incorporate graphical representation of changes over time.
  • Expansion of field visibility to include failed transaction interface, GL and churn reporting.

For complete list of new features and bug fixes please visit documentation area of our website.

Sep 14 2018 - Emerald 6.0.28 released

Scalability of Emerald UI improved to support more concurrent operators per Emerald server instance. Additionally following minor enhancements were included:

  • Improvements to RADIUS attribute filtering with IPv4/IPv6 CIDR range search filter and expanded attribute data type handling.
  • Customers may now be charged percentage based fees for credit card payments instead of or addition to fixed per transaction fee.
  • More options for customizing session authorization once a service has run out of data allocation. Out of data may now be treated as successful authentication yet with modified access or bandwidth allocation. Enforcement of associated authorization changes are automatically managed by session manager.

For complete list of new features and bug fixes please visit documentation area of our website.