For complete list of new features and bug fixes please visit documentation area of our website.

• Access controls restricting viewing or changing individual custom data fields supported for MBR, service, address and incident level custom data.

• Import option for uploading new language translations or customizing an existing language.

For complete list of new features and bug fixes please visit documentation area of our website.

• Database backup UI has been redesigned to be easier to use and no longer dependent upon accessibility of backup devices.

• All types of market tags including manual and external tags now directly support condition matching with other tags reducing complexity of implementing certain business rules.

• Improvements to Quick Sync include ability to call local EWS templates in addition to external URLs. New features simplify development of custom process triggered by changes within Emerald database.

• General Announcement notice type sends pre-defined announcements to customers matching a service filter. Announcements may be sent only once per customer or periodically resent at pre-determined intervals.

For complete list of new features and bug fixes please visit documentation area of our website.

Expanded selection of supported tax rate table import formats for specific US taxing authorities, third party providers and generic CSV upload.

For complete list of new features and bug fixes please visit documentation area of our website.

• Provide location details when viewing imported tax rate information within a tax source.

• Multifactor authentication certificates improvements for increased browser compatibility.

For complete list of new features and bug fixes please visit documentation area of our website.

• Quick sync enables Emerald data to be easily exported and synchronized with external systems.

• FCC fixed broadband subscriptions download now supports broadband data collection.

For complete list of new features and bug fixes please visit documentation area of our website.

New notice types are included to remind customers of upcoming scheduled appointments and notify operators as new incidents and actions are added regardless of operator assignment or incident status.

For complete list of new features and bug fixes please visit documentation area of our website.

• Reduced delays for operators accessing Emerald behind NATs with severely limited source port allocations.
• Recurring credits can now be applied to MBRs.
• Audit logging improvements for database, filesystem and API related events.
• Database overhead reduction when processing RADIUS accounting or log records and during recurring invoicing.

For complete list of new features and bug fixes please visit documentation area of our website.

• Service bandwidth reporting offers insights into data consumption over time by location and type of service.

• File attachments may now be assigned to events improving documentation of service affecting outages.

• Notification option for service expiration past grace in addition to existing service expiration provides more options for communicating service expiration to customers.

• Emerald API support for tokenized batch processors.

For complete list of new features and bug fixes please visit documentation area of our website.

MBR document storage upload file size restrictions increased from 20 MB to 130 MB.

Web server improvements better restricting overall resource consumption and coordination with applications to more rapidly and accurately manage active sessions during a backlog.

For complete list of new features and bug fixes please visit documentation area of our website.

• Product level setting for automatic unassignment of service assigned inventory once services have been inactivated or permanently canceled.

• Improvements to Worldpay integration including support for ACH and updater.

• Emerald API support for retrieving MBR and service level custom data.

• Signup server setting enabling customers to select a future starting date for recurring service.

• From Emerald 6.0.51 improvements to service monitor gauge presentation enabling grouping of related gauges into a common chart and custom line coloring.

For complete list of new features and bug fixes please visit documentation area of our website.

Other features included with this release:

• Operators can be required to enter MBR account PIN if one has been designated before they are able to gain access to view or change an MBR. PIN access requirements are managed via group rights.

• Improvements related to use of tokenized batch processors include ability to review token information within card on file form and options for secure storage of card account numbers allowing for future detokenization as necessary.

• Transaction toggle when upgrading from version 5 to reduce log storage requirements during conversion process.

• Reverse proxies can now be configured by address range in addition to single address.

• When emailing single invoice or statement from MBR invoices and statements menu attachment filename includes unique invoice and statement numbers.

For complete list of new features and bug fixes please visit documentation area of our website.

While searching inventory item level attributes are optionally able to be displayed within search appearing as additional columns. The added information provides operators with more information relevant to their search.

For complete list of new features and bug fixes please visit documentation area of our website.

This update addresses a problem establishing TLS sessions when TLS 1.2 is enabled that can be used to remotely crash/restart the Emerald web server service.

For complete list of new features and bug fixes please visit documentation area of our website.

• Default narrow display theme improved to better support operator access from a mobile phone.

• Aging report provides current aging as of any point in time by entering a date into 'As Of' field. This field is not shown by default and must first be enabled from field visibility location 'Aging Report' / 'Search Forms' / 'As Of'.

• Billing cycles updated with new features including unaligned cycle type disabling normal proration for day of month service alignment. Additionally periods of time where service was not usable due to nonpayment can be automatically credited by retroactively blocking such periods in the timeline.

• Billing menu post payments interface enhanced with optional pay confirmation queue, field visibility settings, additional search filtering and ability to direct payment to a specific invoice.

• Notice type for emailing quick reports from notification system.

For complete list of new features and bug fixes please visit documentation area of our website.

Default theme included with Emerald operator interface improved with a slightly modernized version of the classic default. This change applies exclusively to the default theme and has no effect on any custom themes.

Additional features:

• Large system scalability improvements throughout accounts, billing, support, reporting and inventory areas of Emerald client.
• Revised unique login checking configuration to enforce unique names by any combination of domain, service type, service category, external system, billing group and MBR subsets.
• Aging report statement filter to view aging based only upon statements or to include invoices currently unassigned to any statement.
• Manual and automatic CC re-batch operations now generate replacement transactions instead of resubmitting existing transactions.

For complete list of new features and bug fixes please visit documentation area of our website.

• Manually and automatically generated invoice batches are subsequently voidable within batch manager

• Services and related data can now be moved between MBRs. Also supported is bulk management of pay period and sales person changes for MBRs containing many services

• A new notice type for past due customer notification based on statement aging

For complete list of new features and bug fixes please visit documentation area of our website.

• Service level quantity multiplier available for recurring invoicing with new market tag counting options supporting tiered quantity based pricing

• Phone number normalizer improved to optionally apply visual separators, provide change preview before saving changes and rewrite mobile numbers to consistent international form for SMS notification

• Improved reliability and reduced delays operating under low resources and database failover

• MBR and service custom data fields may now be used as account filter matching conditions

• API action to programmatically run quick reports and output results

For complete list of new features and bug fixes please visit documentation area of our website.

Downloads and installation instructions are available from our website:
https://www.iea-software.com/themes#dark

Additional features:

• Service to tower path profile has been further updated to display service and tower link margins when sufficient data is available. Data is currently sourced from path loss model, tower configuration and RF data associated with inventory assigned services.

• 'Service level types' moved to 'service tags' and existing role expanded to provide a means of grouping related service types for market tag condition matching. Example goal apply discount to all wireless services. First service tag 'wireless' applied to all wireless service types. Next market tag to apply discount added /w condition requiring 'wireless' service tag.

• Address level custom data fields can be custom edited by operators when managing address records. Data sourced by automated processes such as geo matching are restricted from manual changes.

• Improvements to default theme, invoice and statement reports to prevent UI from unintentionally rendering differently on different desktop operating systems.

For complete list of new features and bug fixes please visit documentation area of our website.

More file upload formats incorporated into the inventory receiving interface support upload of any item level data including attributes assigned to the product.

Additional features include:

• Data consumption charting within customer center and aggregate summary for the billing period is now calculated using a different method to improve reporting accuracy and prevent appearance of discrepancies due to accounting records starting or ending inside or outside reporting window
• API action to programmatically upload file attachments to MBRs
• Improvements to status filter when using simple, MBR and service account searches

For complete list of new features and bug fixes please visit documentation area of our website.