IEA Software, Inc.

What's New @ IEA

Latest information about recent products updates and important company announcements can be found below. Additional technical details related to product releases are available from documentation menu of this website.


Aug 10 2020 - Emerald dark theme

New theme for Emerald version 6 offers operators a dark variant of the existing "desk" theme.

Downloads and installation instructions are available from our website:
https://www.iea-software.com/themes#dark

Jul 10 2020 - Emerald 6.0.42 released

New options for secure forwarding of outgoing SMS and Email from Emerald. SMS notification adds SMPP over TCP-TLS. SMTP Email adds SMTPS and option allowing mandatory certificate validation for SMTPS and STARTTLS.

Additional features:

  • Service to tower path profile has been further updated to display service and tower link margins when sufficient data is available. Data is currently sourced from path loss model, tower configuration and RF data associated with inventory assigned services.

  • 'Service level types' moved to 'service tags' and existing role expanded to provide a means of grouping related service types for market tag condition matching. Example goal apply discount to all wireless services. First service tag 'wireless' applied to all wireless service types. Next market tag to apply discount added /w condition requiring 'wireless' service tag.

  • Address level custom data fields can be custom edited by operators when managing address records. Data sourced by automated processes such as geo matching are restricted from manual changes.

  • Improvements to default theme, invoice and statement reports to prevent UI from unintentionally rendering differently on different desktop operating systems.

For complete list of new features and bug fixes please visit documentation area of our website.

Jun 10 2020 - Emerald 6.0.41 released

Service tower path profiling now features path loss prediction from available terrain and tower data. Other improvements to profiling include improved graph display, calculation of tilt angle, doubling of terrain sampling resolution, service antenna height inputs and field visibility options.

More file upload formats incorporated into the inventory receiving interface support upload of any item level data including attributes assigned to the product.

Additional features include:

  • Data consumption charting within customer center and aggregate summary for the billing period is now calculated using a different method to improve reporting accuracy and prevent appearance of discrepancies due to accounting records starting or ending inside or outside reporting window
  • API action to programmatically upload file attachments to MBRs
  • Improvements to status filter when using simple, MBR and service account searches

For complete list of new features and bug fixes please visit documentation area of our website.

May 12 2020 - Emerald 6.0.40 released

Improvements in ETF calculations, invoice proration, HTTP and MIME processing, charting and RADIUS managed dynamic addressing are included with this release.

For complete list of new features and bug fixes please visit documentation area of our website.

Apr 10 2020 - Emerald 6.0.39 released

Features and bug fixes included with this release:
  • Late fees can now be temporarily inactivated
  • Encryption manager feature to globally scan and encrypt any unencrypted sensitive data after an external data import
  • Client certificate authentication from IIS and reverse proxies
  • Change history reporting improved to display user readable reference identifiers and time fields
  • Problems with use of service groups throughout the client interface have been resolved

For complete list of new features and bug fixes please visit documentation area of our website.

Apr 7 2020 - Air Marshal 2.0.56 released

Air Marshal classic 'default' folder login interface has been replaced with an updated HTML5/CSS3 example to accommodate a wider range of device form factors.

Other minor features include TLS 1.3 support for user authentication and local svg content.

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 18 2020 - Emerald 6.0.38 released

New Billing cycle admin option "Reset Expiry" assists operators in quickly managing whether customers are subject to service expiration.

After switching a billing cycles billing mode from renewal to balance forward clicking "Reset Expiry" removes service expiration dates from all recurring services associated with the billing cycle.

Similarly after switching billing mode from balance forward to renewal clicking "Reset Expiry" applies expiration dates to associated recurring services consistent with invoicing and payment history.

Additional features included with this release:

  • Service level custom data fields can now be applied based on service category and billing group criteria
  • New notice type to alert operators once a scheduled task has completed
  • Invoice preview improved with field visibility options and discounting information
  • Improvements to GL reporting including new GL invoiced by billing group and GL payments by group + payment type reporting

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 4 2020 - "aping" utility released

We are pleased to announce availability of a standalone bulk ping sweep utility for Windows and Linux platforms. For more information and downloads: https://www.iea-software.com/aping

Feb 10 2020 - Emerald 6.0.37 released

New features included with this release:

  • Emerald API calls for managing MBR and service level market tags
  • Database menu improved to visually represent noncyclic blocking hierarchies and expanded database information
  • Limits on closing MBRs with inconsistent timelines and new accounting setting limiting number of voids during re-invoicing
  • Tax on tax (piggyback) support for price inclusive taxes

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 16 2019 - Emerald 6.0.36 released

Introducing appointment manager. This feature presents a global resource wide view of organizations upcoming appointment obligations. Operator selection and metrics such as conflicting assignments and distance estimates provide supervisors with feedback to effectively review and allocate work items to staff.

Additional features included with this release:

  • Emerald API calls for obtaining completed RADIUS sessions and managing active sessions
  • File attachments at site and tower levels
  • Expanded incident role related search options
  • Improved browser specific navigation throughout client and admin interfaces

For complete list of new features and bug fixes please visit documentation area of our website.

Oct 10 2019 - Emerald 6.0.35 released

Alternate tablet and desktop optimized themes for Emerald client and administrator interfaces are available for download @ https://www.iea-software.com/themes. For best results we recommend upgrading to Emerald 6.0.35 or later prior to installation.

Additional features included with this release:

  • MBR level attachments menu offers inline preview and view in browser options for files with compatible mime types.
  • Existing payment distributions are now able to be reassigned to different unpaid invoices by following hyperlink in applied amount column of payment detail.
  • Improved advanced account search menu filtering and new search options covering CC/EFT and external system exceptions.
  • Field visibility coverage for customer center billing and usage statistics.

For complete list of new features and bug fixes please visit documentation area of our website.

Aug 20 2019 - Emerald 6.0.34 released

New in this release IP Address Management (IPAM) supporting IPv4, IPv6, numeric sequences and RADIUS dynamic address assignment.

IPAM offers centralized display and management of an organizations address resources. Supported features include automatic organization of subnet hierarchy, data validation and alerts, external data import, utilization statistics and inventory integration. Inventory integration provides for continuous automated allocation of addresses and subnets from IPAM into inventory as necessary to meet demand.

Minor improvements include:

  • Send method options overriding billing group level defaults for printing and emailing of invoices and statements.
  • Tax on tax "piggyback" calculations now supported across tax groups.
  • New options managing CC/EFT auto pay for POS invoices.
  • Warehouse group level inventory stock reorder notifications.

For complete list of new features and bug fixes please visit documentation area of our website.

May 22 2019 - Emerald 5.0.94 released

This update offers improvements to supporting libraries and Emerald platform over the preceding year for version 5 users.

Mar 5 2019 - Emerald 6.0.32 released

Reporting was enhanced with option for automatic HTML to PDF format conversion when emailing invoices and statements. For additional information about this feature please see Reports / Settings within Emerald v6 admin guide.

Other improvements include support for TLS version 1.3 and ability to customize time of day formatting within options menu of Emerald client.

For complete list of new features and bug fixes please visit documentation area of our website.

Jan 28 2019 - Emerald 6.0.31 released

New service monitor operator dashboard widgets offer summarized and detail views of active alerts generated from collected service metrics.

ISAPI compatibility problems have been corrected and improvements implemented to support hosting Emerald from third party web platforms.

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 20 2018 - Air Marshal 2.0.54 released

Air Marshal has been updated with increased ceilings on global bandwidth and concurrent bandwidth limited sessions.

Global limits may now exceed 4gbit/s and support more than 10k concurrent bandwidth managed sessions.

For complete list of new features and bug fixes please visit documentation area of our website.

Nov 10 2018 - Emerald 6.0.29 released

Payment processing is improved with credit card tokenization allowing normal processing of one time and automatic card payments without storage of card account numbers within Emerald. Included are mass tokenization and de-tokenization wizards to facilitate tokenizing existing non-tokenized card data and de-tokenization to reverse process should it become necessary for provider portability.

Minor enhancements also incorporated into this release:

  • Standing purchase orders. MBR level field to configure order reference is hidden by default. Support is easily enabled via Field Visibility / MBR / Edit Forms / Standing PO.
  • Monthly payment history report charting payment activity over time from a variety of perspectives including payment type, average amount, number of payments, credits and dishonored payments and GL based summaries are included.
  • Churn reporting enhanced to incorporate graphical representation of changes over time.
  • Expansion of field visibility to include failed transaction interface, GL and churn reporting.

For complete list of new features and bug fixes please visit documentation area of our website.

Sep 14 2018 - Emerald 6.0.28 released

Scalability of Emerald UI improved to support more concurrent operators per Emerald server instance. Additionally following minor enhancements were included:

  • Improvements to RADIUS attribute filtering with IPv4/IPv6 CIDR range search filter and expanded attribute data type handling.
  • Customers may now be charged percentage based fees for credit card payments instead of or addition to fixed per transaction fee.
  • More options for customizing session authorization once a service has run out of data allocation. Out of data may now be treated as successful authentication yet with modified access or bandwidth allocation. Enforcement of associated authorization changes are automatically managed by session manager.

For complete list of new features and bug fixes please visit documentation area of our website.

Jul 10 2018 - Emerald 6.0.27 released

This update focuses primarily on improvements to inventory and appointment management.

  • Carts allow operators to quickly move inventory between warehouses or change status of multiple items at once.
  • Individual warehouses can be bundled together into virtual warehouses for improved stock reporting.
  • Appointment scheduling has been improved with standards based integration to most third party groupware / calendaring systems. Operators have the option of either manually downloading upcoming appointments for import or linking calendaring systems to Emerald so any future appointments are automatically synchronized from Emerald.

Several minor improvements including the ability to edit incident actions and increased opportunity to correct data entry errors in entered payments have been implemented. For complete list of new features and bug fixes please visit documentation area of our website.

Jun 10 2018 - Emerald 5.0.93 released

This update offers improvements to Emerald platform for version 5 users since January. No new features are introduced in this update.

Jun 10 2018 - Emerald 6.0.26 released

Reporting has been updated with a new service discounting summary report and enhancements to existing reports. Emerald user's guide now offers detailed information about each included report.

RADIUS attribute support for Mimosa VSAs and corrections for Alcatel accounting attributes.

Finally updated root certificates are included to address recent certificate changes to commonly used transaction gateways for CC and EFT processing.

For complete list of new features and bug fixes please visit documentation area of our website.

Jun 4 2018 - Air Marshal 2.0.52 released

This release offers only minor changes to further improve support for large deployments following 2.0.51 update.

Apr 23 2018 - Emerald 6.0.25 released

Update includes new account search options and expanded hotkey mappings within Emerald client.

Issues with SNMP based service monitoring on the Windows platform and market group based condition matching have also been addressed.

For complete list of new features and bug fixes please visit documentation area of our website.

Mar 27 2018 - Air Marshal 2.0.51 released

This release includes new features to increase performance and scalability of Air Marshal in environments managing thousands of concurrent sessions.

  • RADIUS accounting subsystem now supports transmission of hundreds of records simultaneously significantly reducing queue delay. Operators with large volume of concurrent sessions using interim accounting over WAN/Internet links can expect to see most dramatic reductions in queue delay related to RADIUS accounting.
  • Improvements to web server TLS processing and increased locking granularity throughout provide a more consistent experience when interacting with user portal.

For complete list of new features please visit documentation area of our website.

Feb 15 2018 - Emerald 6.0.23 released

This release introduces capabilities to customize availability of services to customers based on menu of account characteristics such as location, market and customer type.

Related enhancements to customer account center offer operators more control over customers ability to add and change services.

For complete list of new features and bug fixes please visit documentation area of our website.

Jan 12 2018 - Emerald 5.0.92 released

This update offers improvements to supporting libraries and Emerald platform over the preceding year for version 5 users. No new features are introduced in this update.

Jan 10 2018 - Emerald 6.0.22 released

This update includes improvements throughout Emerald client to optimize UX when used with mobile displays.

For complete list of new features and bug fixes please visit documentation area of our website.

Dec 10 2017 - Emerald 6.0.21 released

Final maintenance update of 2017 focusing on improvements to service monitoring, new reports and SMS/email notices alerting operators as monitored services exceed configured warning limits.

All remaining known issues /w processing of time limited market tags have been addressed.

2017 has been an exciting year with successful release of Emerald 6 and more than 400 improvements incorporated into Emerald throughout the year. We look forward to working with you in 2018 and wish you the best for the new year.

Thank you!

Nov 15 2017 - Emerald 6.0.20 released

In this release
  • Service monitoring has been improved increasing type and format of collectable SNMP data
  • RADIUS accounting health analysis report charting NAS queue delay and missing accounting data over time
  • Improvements to late fee processing
  • Per-transaction processing fees for check, credit card and EFT payments
  • Rollout of field visibility options to primary MBR and service level forms

In addition to new features accuracy problems have been addressed while processing time limited market tags.

For complete list of new features and bug fixes please visit documentation area of our website.

Oct 10 2017 - Emerald 6.0.19 released

This release adds options to upload and synchronize variety of tax rate data files via web browser.

For complete list of new features and bug fixes please visit documentation area of our website.

Sep 12 2017 - Emerald 6.0.18 released

Update incorporates new client UI feature enabling operators to manage customer referrals from existing accounts. When used in conjunction with Emerald referral manager process of crediting customers for referring friends and family is completely automated.

Support for geocoding services Data Science Toolkit and Geocode.Farm have been incorporated with further enhancements to improve geocoding reliability and automated conversion rates.

A billing issue preventing cost overrides from taking effect when setting service type pricing within a service category has been resolved.

For complete list of new features and bug fixes please visit documentation area of our website.