• Datasource encryption settings to secure connections between Emerald and database server on Linux platform.

• Scalability improvements logging high volumes of repeated failed RADIUS authentication attempts.

For complete list of new features and bug fixes please visit documentation area of our website.

• Payment receipt and approved transaction notification may now be sent to customers via SMS.

• Invoice payment analysis MBR report offers visualizations of a customers balance over time and historical views of payments distributed to invoices.

• CC/EFT batch export scheduled tasks can be partitioned into many smaller tasks reducing time required to process large numbers of payment transactions.

• FCC broadband labels improvements to include nonrecurring customers and additional percentage based fees.

For complete list of new features and bug fixes please visit documentation area of our website.

• Access to incidents may now be restricted by incident type. For example operators associated with an external technical support service are restricted from viewing billing related incidents while still having access to technical incidents.

• Related regions can be organized into groups for easier selection and improved reporting.

• Token exchange CC detokenization method to facilitate migration of tokens between merchant accounts.

For complete list of new features and bug fixes please visit documentation area of our website.

For complete list of new features and bug fixes please visit documentation area of our website.

• Manage, create and export FCC broadband consumer labels and machine readable data. Broadband labels are available to customers from manage account area of customer account center and customer signup.

• Database compression procedure CompressDB doubles data storage capacity for SQL Server Express edition users. Compression can also improve performance on systems with limited memory.

• New role level incident notifications to message role email when new, updated and closed incidents have been assigned to a role.

For complete list of new features and bug fixes please visit documentation area of our website.

For complete list of new features and bug fixes please visit documentation area of our website.

• Searchable database statistics gives administrators insights into system performance by charting recent trends within Emerald database. Metrics include query call count, rows, duration, IOs and waits. This feature is accessible from Emerald Admin / Database / Performance Stats supporting SQL Server 2016 or later.

• Scheduling future price changes for recurring service has been simplified by allowing new price and effective date to be set within service type configuration.

• Secondary database support normally intended for redundancy improved to enable certain operations including account search, dashboards and reporting to be optionally offloaded to active secondary databases.

For complete list of new features and bug fixes please visit documentation area of our website.

• Inventory search filters incorporated into custom search form builder enabling operators to search accounts by assigned inventory.

• Notification to alert all members of an incidents assigned role as actions are added.

• Document storage improvements allow multiple files to be selected for upload at once.

For complete list of new features and bug fixes please visit documentation area of our website.

• Custom search form builder improved with additional search fields, condition groups and field access restrictions.

• Enhancement of charge discounts allowing resulting charges to be evaluated for discounting.

For complete list of new features and bug fixes please visit documentation area of our website.

• Form builder provides operators with flexibility to customize account search forms and search results to meet their unique requirements. Includes seamless integration of MBR, service and address custom data, conditional grouping and over 80 fields.

• New batch processor type for EFT transactions using the CIBC 80 byte format.

• Two incident related notifications. Notice alerting customers once an incident of a chosen type is closed. The other keeps operators having contributed to an incident in the past informed of its ongoing progress.

• External operator authentication via PAM now supported on the Linux platform. Similar to SSPI authentication in the Windows version this feature assists in integrating Emerald operator logins with centralized authentication systems.

• Service restoration establishes normal services as quickly as possible after payment by disconnecting unauthorized sessions once account state has changed from expired to active. This is normally only used in situations where expired accounts are granted some form of limited access rather than completely denied access.

For complete list of new features and bug fixes please visit documentation area of our website.

For complete list of new features and bug fixes please visit documentation area of our website.

• Access controls restricting viewing or changing individual custom data fields supported for MBR, service, address and incident level custom data.

• Import option for uploading new language translations or customizing an existing language.

For complete list of new features and bug fixes please visit documentation area of our website.

• Database backup UI has been redesigned to be easier to use and no longer dependent upon accessibility of backup devices.

• All types of market tags including manual and external tags now directly support condition matching with other tags reducing complexity of implementing certain business rules.

• Improvements to Quick Sync include ability to call local EWS templates in addition to external URLs. New features simplify development of custom process triggered by changes within Emerald database.

• General Announcement notice type sends pre-defined announcements to customers matching a service filter. Announcements may be sent only once per customer or periodically resent at pre-determined intervals.

For complete list of new features and bug fixes please visit documentation area of our website.

Expanded selection of supported tax rate table import formats for specific US taxing authorities, third party providers and generic CSV upload.

For complete list of new features and bug fixes please visit documentation area of our website.

• Provide location details when viewing imported tax rate information within a tax source.

• Multifactor authentication certificates improvements for increased browser compatibility.

For complete list of new features and bug fixes please visit documentation area of our website.