IEA Software, Inc.

IEA Software Knowledge Base - ID:55357

IEA Knowledge base

Emerald External (KB ID: 55357)

Dec 22 2004

Why while bringing up a list of users for a particular domain using the Imail console less customers appear than what is actually setup for that domain in Emerald?

Mar 7 2005

As of EmerAuth 4.5.11 and later invalid data is ignored and no longer causes accounts to appear to be missing from the per-domain listing in the Imail administrator.

Dec 22 2004

This is ususally caused by invalid data entered into the custom data fields for maximum mailbox size. Maximum mailbox size should either be left blank or contain the mailbox size limit in bytes. No non-numeric characters should be used. You can get a listing of the size setting for all users by selecting the second 'Max Mailbox Size' item from 'Custom Search' / Service / Custom data.