IEA Software, Inc.

IEA Software Knowledge Base - ID:54471

IEA Knowledge base

Emerald Billing (KB ID: 54471)

Feb 24 2004

How do configure Emerald 4.5 to pro-rate a credit for the days left in accounts month when canceling a service?

May 7 2018

In Emerald versions 5 and 6 prorate on cancel settings are configured at the service type level from Emerald Admin / Services / Service Types.

Emerald version 6 uses timeline and re-invoice process to void and reissue a corrected invoice to include cancellation rather than apply a separate credit adjustment.

Feb 24 2004

This can be done by changing the Pro-Rate days on cancel option found in the admin/global/accounting menu within Emerald from 'No' to 'Yes'.