For complete list of new features and bug fixes please visit documentation area of our website.

• Searchable database statistics gives administrators insights into system performance by charting recent trends within Emerald database. Metrics include query call count, rows, duration, IOs and waits. This feature is accessible from Emerald Admin / Database / Performance Stats supporting SQL Server 2016 or later.

• Scheduling future price changes for recurring service has been simplified by allowing new price and effective date to be set within service type configuration.

• Secondary database support normally intended for redundancy improved to enable certain operations including account search, dashboards and reporting to be optionally offloaded to active secondary databases.

For complete list of new features and bug fixes please visit documentation area of our website.

• Inventory search filters incorporated into custom search form builder enabling operators to search accounts by assigned inventory.

• Notification to alert all members of an incidents assigned role as actions are added.

• Document storage improvements allow multiple files to be selected for upload at once.

For complete list of new features and bug fixes please visit documentation area of our website.

• Custom search form builder improved with additional search fields, condition groups and field access restrictions.

• Enhancement of charge discounts allowing resulting charges to be evaluated for discounting.

For complete list of new features and bug fixes please visit documentation area of our website.

• Form builder provides operators with flexibility to customize account search forms and search results to meet their unique requirements. Includes seamless integration of MBR, service and address custom data, conditional grouping and over 80 fields.

• New batch processor type for EFT transactions using the CIBC 80 byte format.

• Two incident related notifications. Notice alerting customers once an incident of a chosen type is closed. The other keeps operators having contributed to an incident in the past informed of its ongoing progress.

• External operator authentication via PAM now supported on the Linux platform. Similar to SSPI authentication in the Windows version this feature assists in integrating Emerald operator logins with centralized authentication systems.

• Service restoration establishes normal services as quickly as possible after payment by disconnecting unauthorized sessions once account state has changed from expired to active. This is normally only used in situations where expired accounts are granted some form of limited access rather than completely denied access.

For complete list of new features and bug fixes please visit documentation area of our website.

For complete list of new features and bug fixes please visit documentation area of our website.

• Access controls restricting viewing or changing individual custom data fields supported for MBR, service, address and incident level custom data.

• Import option for uploading new language translations or customizing an existing language.

For complete list of new features and bug fixes please visit documentation area of our website.

• Database backup UI has been redesigned to be easier to use and no longer dependent upon accessibility of backup devices.

• All types of market tags including manual and external tags now directly support condition matching with other tags reducing complexity of implementing certain business rules.

• Improvements to Quick Sync include ability to call local EWS templates in addition to external URLs. New features simplify development of custom process triggered by changes within Emerald database.

• General Announcement notice type sends pre-defined announcements to customers matching a service filter. Announcements may be sent only once per customer or periodically resent at pre-determined intervals.

For complete list of new features and bug fixes please visit documentation area of our website.

Expanded selection of supported tax rate table import formats for specific US taxing authorities, third party providers and generic CSV upload.

For complete list of new features and bug fixes please visit documentation area of our website.

• Provide location details when viewing imported tax rate information within a tax source.

• Multifactor authentication certificates improvements for increased browser compatibility.

For complete list of new features and bug fixes please visit documentation area of our website.

• Quick sync enables Emerald data to be easily exported and synchronized with external systems.

• FCC fixed broadband subscriptions download now supports broadband data collection.

For complete list of new features and bug fixes please visit documentation area of our website.

New notice types are included to remind customers of upcoming scheduled appointments and notify operators as new incidents and actions are added regardless of operator assignment or incident status.

For complete list of new features and bug fixes please visit documentation area of our website.

• Reduced delays for operators accessing Emerald behind NATs with severely limited source port allocations.
• Recurring credits can now be applied to MBRs.
• Audit logging improvements for database, filesystem and API related events.
• Database overhead reduction when processing RADIUS accounting or log records and during recurring invoicing.

For complete list of new features and bug fixes please visit documentation area of our website.

• Service bandwidth reporting offers insights into data consumption over time by location and type of service.

• File attachments may now be assigned to events improving documentation of service affecting outages.

• Notification option for service expiration past grace in addition to existing service expiration provides more options for communicating service expiration to customers.

• Emerald API support for tokenized batch processors.

For complete list of new features and bug fixes please visit documentation area of our website.

MBR document storage upload file size restrictions increased from 20 MB to 130 MB.

Web server improvements better restricting overall resource consumption and coordination with applications to more rapidly and accurately manage active sessions during a backlog.

For complete list of new features and bug fixes please visit documentation area of our website.

• Product level setting for automatic unassignment of service assigned inventory once services have been inactivated or permanently canceled.

• Improvements to Worldpay integration including support for ACH and updater.

• Emerald API support for retrieving MBR and service level custom data.

• Signup server setting enabling customers to select a future starting date for recurring service.

• From Emerald 6.0.51 improvements to service monitor gauge presentation enabling grouping of related gauges into a common chart and custom line coloring.

For complete list of new features and bug fixes please visit documentation area of our website.

Other features included with this release:

• Operators can be required to enter MBR account PIN if one has been designated before they are able to gain access to view or change an MBR. PIN access requirements are managed via group rights.

• Improvements related to use of tokenized batch processors include ability to review token information within card on file form and options for secure storage of card account numbers allowing for future detokenization as necessary.

• Transaction toggle when upgrading from version 5 to reduce log storage requirements during conversion process.

• Reverse proxies can now be configured by address range in addition to single address.

• When emailing single invoice or statement from MBR invoices and statements menu attachment filename includes unique invoice and statement numbers.

For complete list of new features and bug fixes please visit documentation area of our website.

While searching inventory item level attributes are optionally able to be displayed within search appearing as additional columns. The added information provides operators with more information relevant to their search.

For complete list of new features and bug fixes please visit documentation area of our website.